Low-Cost Airline IndiGo Honored as the Best in Central Asia/ India by SKYTRAX
Title: IndiGo wins 'Best Low-Cost Airline' award at the SKYTRAX World Airline Awards 2019
IndiGo, the leading low-cost airline in Central Asia and India, has been recognized as 'The Best Low-Cost Airline' at the SKYTRAX World Airline Awards 2019, held during the International Paris Air Show. This prestigious accolade is a testament to IndiGo's unparalleled performance and commitment to quality.
The SKYTRAX World Airline Awards are a global benchmark of excellence, where travelers from over 160 countries participate in the world's largest airline passenger satisfaction survey, evaluating airlines based on multiple performance indicators. Among these, low-cost carriers like IndiGo are judged on factors such as cabin comfort, on-time performance, in-flight services, safety standards, customer service, value for money, customer satisfaction, and brand reputation.
The evaluations focus on delivering reliable, affordable service with high customer satisfaction, while still maintaining product quality and staff service. The awards emphasize that even though low-cost airlines may not offer premium amenities, they should still deliver on their specific business model and market promises, as reflected in passenger satisfaction and operational performance.
Delighted with the recognition, Chief Commercial Officer, William Boulter, expressed, "Winning this award for a tenth year in a row is an incredible achievement. We have always strived to deliver an affordable, on-time, courteous, and hassle-free flying experience, and this award reflects those values, serving as a measure of the traveler's experience. I would like to dedicate this recognition to all the IndiGo employees who strive to deliver an exceptional, efficient, and reliable service to our customers every day."
The SKYTRAX World Airline Awards recognize travellers' favorite carriers around the globe and celebrate their operational excellence. IndiGo's continued success across quality standards across front-line product and service factors at the airport and onboard environments is a testament to their unwavering dedication to customer satisfaction and service quality. IndiGo's commitment to customer experience and service excellence sets them apart in the competitive aviation industry.
IndiGo's unwavering dedication to customer satisfaction and service quality has not only helped them win the 'Best Low-Cost Airline' award at the SKYTRAX World Airline Awards 2019 but also set them apart in the competitive aviation industry. As a result, travelers frequently choose IndiGo for their lifestyle of affordable, on-time, courteous, and hassle-free travel experiences.
